Employment Opportunity – E-commerce & Customer Support Associate Mount Vernon, NY
Busy Import/E-Commerce company, Food Ireland is seeking an E-commerce & Customer Support Associate. This role is ideal for a detail-oriented professional with experience in online order management who enjoys working in a fast-paced, multi-channel retail environment.
Key Responsibilities
- Processing and managing e-commerce and mail-order purchases across multiple sales channels
- Ensuring accuracy in order entry, fulfillment coordination, and follow-up
- Providing first-class customer support via email and phone
- Learning and supporting a diverse product range
- Managing multiple priorities with accuracy and efficiency
- Collaborating with other departments, including sales, purchasing, warehouse operations, and administration, to support business needs and ensure excellent customer service
- Assisting with additional administrative and operational tasks as required
Required Qualifications & Skills
- College qualification
- Proven experience in customer service and/or e-commerce order processing
- Strong verbal and written communication skills
- High level of attention to detail and organization
- Ability to work independently and use initiative
- Proven ability to multi-task in a fast-paced environment
- Strong computer skills and ability to quickly learn new systems
- Flexible team player with a willingness to support multiple areas of the business
Additional Information
- Open to candidates with permanent U.S. work authorization and J-1 Graduate Visa holders authorized to work in the U.S.
- Pay rate $22 -$24 per hour
How to Apply
Please email ctreacy@foodireland.com with:
- A cover letter
- A copy of your most recent résumé